Privacy Policy

Last Updated: 11 January 2014

Our privacy policy seeks to explain the privacy practices of Fine China. Our privacy policy is structured in a way that both your interests and our interests are protected. Below, we will explain:

What information we will collect, from whom we will collect such information and the reason for collecting the information.
How we use the information that we have collected.
When we will disclose the information to third parties.
Your rights regarding your information, the way to access and modify it.

Information that we collect about you:

Information that you provide us: We collect information when you subscribe to our newsletters or mail lists, request for a discussion, use our digital media platforms or communicate with our team. We also collect your personal information if you engage us for a service or purchase a product that we sell such as a report or an article. Such personal information includes your full name, your phone number, your email address, your physical address, your designation at your workplace, the name of your company, your credit card information, your bank details or any such personal information that we could request and you expressly provide us without prejudice.
Your information that is given to us by a third-party that you authorise: When you communicate with us for any of the matters aforementioned, we might be required, either by the law of the land or our own internal policies to seek your consent and to collect information about you from third parties. Such third parties include banks or credit rating agencies or references or any such service provider who might hold information about you that we are interested in.
Information that we record due to your use of our services: When you engage with us or use one of our services or any of our digital media platforms, we have the right to record that information. Any such Information that we collect can include, amongst other things, login information, internet protocol of the device you use to access our services and the location from where you are using our services. If you have sent us an email or communicated with us through live chat on our website or called us on the phone or if we have called you on the phone, we have the right to record the conversation for internal training and record keeping purposes. While you access our website or any of our digital media assets, we receive information from web analytic tools (such as Google) that we have deployed – including ‘cookies’, ‘pixel tags any other such identifiers which are anonymous in nature. We gather information such as what is the web browser you are using, your operating system, the path you followed to reach our website or our other digital media assets, the search terms if you used a search engine and what content you accessed on the site. We might also use other third-party tools to assess our website’s effectiveness and to display advertising that is specially targeted to you. These advertising tools might use your information in any anonymous manner to further optimise the targeted advertisements.

From time to time and if in our considered judgment, we deem it necessary, we might also provide links to third party websites on our website. As such, we have no control over the privacy policies or the terms and conditions of such third party websites. We urge you to review the policies of those websites before parting with any of your personal information or engaging in any transaction with them.

Use of Information

Fine China is within its right to use your personal information for the following:

To deliver you the information, product or service that has been expressly requested by you.
To confirm your identity and to comply with the applicable laws of the land.
For analysis purposes so that we can provide you with a better user experience on our website and our digital media platforms.
To ascertain that the information we hold about you is correct and complete.
To undertake credit checks, generate proposals, enter into agreements and to invoice you through credit card companies or other banking channels.
To undertake our obligations that we might have with you due to an agreement for a transaction.
To communicate with you in order to intimate you of promotions, offers, new products or new services that in our reasonable assessment, you could be interested in.
To provide effective customer service and troubleshoot as and when needed.

If we need to use your personal information for any other purpose than those set out in this privacy policy, we will seek your express consent on the phone, on email or otherwise in writing.

The purpose of using any anonymous information that is collected on our website or through any other method is:

To render a personalised service or support for you.
To improve our internal processes and our systems to provide you with a complete experience.
To deliver targeted advertisements on our digital assets and on third party websites.
For other general research and analysis purposes.

Time

Both your personal information as well as anonymous information is maintained with us only as long as it is deemed to be necessary and for the purpose that it was originally collected or for other legal purposes such as compliance with regulators as required by existing laws of the land.

Location

Your personal information and anonymous information is stored and processed in different countries around the world where we operate and in other countries where we operate through affiliates or partners. Any information, whether personal or anonymous is subject to privacy laws of that particular country and regulators of such a country might have the right to access that information under circumstances that they deem fit.

Information shared by Fine China

Fine China places an extremely high emphasis on your privacy. At no point will we share your personal information with any third party, except under the following conditions.

Your consent: If you give your express consent to share your information with a third party, we will do so.
Your organisation: If the organisation that you work with has purchased a product from us or otherwise uses our services, it will have access to the information that you provide us with reference to the transaction between your organisation and us.
Our partners and those with whom we have an operational alliance: We work with many trusted companies and people who undertake our work on our behalf. At times, transactions between you and Fine China and partners are undertaken jointly. If these parties wish to have access to your information in order to undertake a transaction that you have requested, we will provide your personal information to them in accordance with appropriate security and privacy measures.

Legal compliance

If it is required by the law of the land where you have engaged in a transaction with us, we reserve the right to disclose your personal information to protect your rights, our rights or collectively our joint rights to comply with a judicial order or any such legal procedure. From time to time, we could send you promotions or offers from third parties, without sharing any personal information with such third parties. However, we could share anonymous information with third-party providers for analysis and research purposes.

Your rights to your information and ways to change or modify it

Once you have provided your personal information to us for a specific transaction, we will send you updates or other offers or promotions, directly or from third-parties, only if you have given your consent to receive such updates. At any point, you have the right to withdraw from any communication from us, direct or indirect, by intimating us through our support email that we have provided on our ‘Contact Us’ page or by clicking on a link to unsubscribe that we generate for you. Different browsers (such as Internet Explorer, Google Chrome, Safari and so on) have different ways to block cookies, including direct cookies that we render or third party cookies.

You are well within your rights to trigger such cookie blocking mechanisms. However, some features that we offer on our website or our digital media platforms are only usable when cookies are enabled. We provide you complete rights to access your personal information, where you can ask for such information to be deleted or modified. When you contact us for either a deletion or modification, we have the right to verify your identity. We will make every effort to provide you access to your information within a reasonable period of time and in any case within 15 working days.

Unless required for regulatory purposes or any other valid purpose that we will explain, your request for deletion or modification will be complied with. Please be mindful that even after modifying or deleting your information, there could be copies in our database for a reasonable period of time.

Change in Privacy Policy

Our privacy policy is subject to changes depending on the regulatory environment and our own internal policies of data collection or data collation and to reflect any changes in which we undertake business. The updated policy will be updated on this page with a revision date that appears at the top of this page. Your continued use of our website or your intention to engage in a transaction with us will constitute your consent to our changed policies.

Contacting Fine China

We are always open to any feedback you have or any clarification you seek regarding our privacy policy. Please contact us at contact@finechina.co.nz